Open a Support TicketTroubleshooting
Files Are Not Uploading
This article covers many reasons why your users are not able to upload media (images, music, video) files and how to fix them.
Videos Are Being Listed As "This video could not be processed"
This article addresses the issue of videos appearing as "This video could not be processed", instead of displaying properly.
Memcache Errors Appears After Server Migration or Configuration Change
This article addresses memcaching errors appearing which prevent your SocialEngine or SocialEngine admin panel from loading. These typically follow a server migration, or a large change in server configuration that shuts down memcaching.
Resolving the "parent path not found" Bug in SE4 Upgrades
A recent bug in version 4.1.x was identified where doing an upgrade could present you with an error message "parent path not found". This article details the workaround available for solving this issue and allowing you to continue with the upgrade process.
What Is My Maintenance Access Code?
What happens if you've forgotten your access code after putting your site into Maintenance Mode?
Encountering Page Not Found (404 error) or "Profile Not Found"
This article addresses the issue of members getting a page not found error, or other missing page profile errors.
Emails are Not Getting Sent or Delivered
This article addresses the problem of system emails not being sent or delivered.
Basic Email Troubleshooting
Make sure you've checked for these basic issues before looking for other potential problems with email.
License File Error After Upgrade From Trial
You've recently purchased SocialEngine after using the trial and an error message appeared. One of the trial plugins has not been disabled and has since expired.
Rebuilding Privacy
If your site is experiencing issues with privacy not working properly, SocialEngine 4 can run tasks to repair any existing privacy settings. This also solves privacy bugs inherited in our initial release of the SE3-to-SE4 migration script.
Stay up to date
Sign up for the SocialEngine newsletter and we’ll send you timely (and possibly interesting) developments once in a while. You can keep tabs on us on our blog too.
Thank you for joining our mailing list! Please check your email to confirm your subscription.
Join our Facebook group
Follow us on Twitter
Watch us on Youtube
Request for Custom Jobs
Subscribe to our newsletter