Open a Support TicketTroubleshooting
Files Are Not Uploading
This article covers many reasons why your users are not able to upload media (images, music, video) files and how to fix them.
Videos Are Being Listed As "This video could not be processed"
This article addresses the issue of videos appearing as "This video could not be processed", instead of displaying properly.
Memcache Errors Appears After Server Migration or Configuration Change
This article addresses memcaching errors appearing which prevent your SocialEngine or SocialEngine admin panel from loading. These typically follow a server migration, or a large change in server configuration that shuts down memcaching.
Video Player Control Bar Doesn't Function
Video player control bar, or scrubber, does function for some video clips. Some video clips report a 00:00 duration. Some video clips continuously "seek" at the end of the clip.
Uploaded Images Take Up More Memory than Original Files
When uploading small files to the photo album plugin, the size of the file increases, despite the pixel dimension decreasing.
Encountering Page Not Found (404 error) or "Profile Not Found"
This article addresses the issue of members getting a page not found error, or other missing page profile errors.
Emails are Not Getting Sent or Delivered
This article addresses the problem of system emails not being sent or delivered.
Sessions Page in the Admin Panel is Showing a Memcache Error When Memcaching is Off
Some servers will generate an error at the top of your sessions page in your admin panel, regardless of whether or not memcaching is turned on.
Category and Tab Dropdowns Are Empty When Editing Profile Fields
Occasionally category and tab dropdowns are empty when creating or editing profile fields using Internet Explorer. There is caused by a bug in some versions where the domready event is fired too soon.
Profile Fields Are Not Saving User Information
After a large number of custom profile fields have been added (~90), users data is not being saved in newer profile fields.
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